Support

We’re here to help. Choose the option that works best for you.

Email Support

Send account, test, payment, or refund questions by email.

support@rankify.qzz.io

What to Include

Add your registered email and any relevant test or payment details.

One issue per email thread

FAQ

Quick answers to the most common questions.

View FAQ

How Email Support Works

A few details help us understand the issue without another round of questions.

  1. 1Email us from the address registered to your Rankify account.
  2. 2Describe what happened and include the test name, year, screenshot, or payment ID when relevant.
  3. 3Reply to the same email thread with follow-up details so the full history stays together.

Common Topics

Which exams does Rankify support?

Rankify practice currently supports NEET, JEE Main and JEE Advanced. BITSAT practice is not available yet.

Plans & Pricing

Compare plans, features, and one-time payment options.

Refund Policy

7-day guarantee, deductions, and how to request a refund.

Privacy & Data

How we handle your data, account deletion, and your rights.

Frequently Asked Questions

Quick answers about exams, features, and account management.

Refund & Cancellation Policy

Mock Test Plans: We offer a 7-day money-back guarantee. Refunds are reduced by 18% GST, applicable payment-gateway charges (typically 2–5%), and any test attempts already consumed under the plan.If you’re not satisfied, email support@rankify.qzz.iowithin 7 days of purchase. Processing takes 5–7 business days.

All Other Purchases: All sales are final. No refunds, changes, or cancellations once the transaction is completed.

Abusive Behavior & Piracy: Zero-tolerance policy. Abusive language or piracy results in immediate termination of access without refund and potential legal action.

See our Terms of Service (Section 6) for full details including scholarship refunds and exceptions.